The best example yet of the difference between knowing and doing

One GM vice president even ordered one of his managers to take pictures of every inch of the NUMMI plant so they could copy it precisely. The result was a factory with andon cords but with nobody pulling them because managers (following the principle of extrinsic motivation) were incentivized by the rate at which automobiles — of any quality — came off the line.

Humble, Jez; Molesky, Joanne; O’Reilly, Barry (2020-07-20). Lean Enterprise (Kindle Locations 472-475). O’Reilly Media. Kindle Edition.

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Not sure if this book has already been recommended here, but just in case…
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action

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Thanks for the link adail. I’ll check it out.