[Quotes and notes] Things I really liked from the book so far


#1

Notably, we can even tell clients how long they will have to wait for their service and predict when they will receive delivery. Much like McDonald’s and Disneyland.

I had never seen this analogy. It makes so much sense.


#2

Thanks, Matthew!
(You need to go to Disneyland more often! :slight_smile: )


#3

I like the pictures and graphs, that make it easy so follow! And I see the evolution over time. You add more and more puzzle pieces to the tame flow picture and it is kind of growing together - at least in my mind :slight_smile:
I especially liked the MOVE idea and the PEST topics.