Can anyone give me a pointer as to whether conventional project management programs have ways of measuring “wait” time and “touch time”.
“One might wonder, why not start immediately with the right perspective to begin with? The answer is simply that it would not seem accessible or credible enough to get things started. And we need to get started this way, because unless we first focus on reducing Wait Time, we will never be in the operating conditions to focus on Touch Time, which is where the real big gains are to be found.”
Tendon, Steve; Doiron, Daniel. Tame your Work Flow: How Dr. Goldratt of “The Goal” would apply the Theory of Constraints to rethink knowledge-work management (TameFlow) (p. 70). TameFlow Press. Kindle Edition.